Questions parents ask about Santa’s video and call

Signed by Santa is a one-time payment, never a subscription. Message ($34.99) is one personal video of about 60 seconds. The Christmas Pass ($69.99) adds a 2-minute video, Santa’s letter reply, Nice List, voicemail, bedtime story, a live call, the advent calendar and a Christmas Eve video. The Family Pass ($109.99, $36.66 per child) covers up to 3 children.

Santa’s personalized video from Signed by Santa is usually ready within minutes of ordering. It appears on your family’s North Pole page and arrives by email. Santa’s letter reply, Nice List certificate, voicemail and bedtime story are ready in minutes too; the Christmas Eve video arrives on December 24.

No. Signed by Santa is a one-time payment for the Message, Christmas Pass or Family Pass, and nothing renews. Downloads are yours to keep. Magic Stars for optional Magic Shop extras are also one-time purchases that never auto-renew.

Yes. A grown-up fills in the quiz and stays in charge: there is no chat and no ads. During every live call a grown-up stays with the child. We only use your details to make your child’s Christmas, and you can delete them any time from your account. Santa is made with AI, and we say so openly.

Yes. Signed by Santa’s Santa is created with AI and voiced just for your child. The personal video, voicemail, bedtime story and live call use an AI-generated Santa and voice built from your quiz answers, and Santa’s letter reply is written with AI from your child’s letter.

Yes. Grandparents and other family can send Signed by Santa as a gift: choose ‘Grandparent’ or ‘Other family’ in the 2-minute quiz, tell Santa about the child, pick a plan and add the parents’ email so they receive Santa’s preview too. The Family Pass covers up to 3 grandchildren.

No. Every Signed by Santa moment is made for one child from what you tell Santa, so there’s no free version. You can watch a sample video, hear a sample call and open a sample letter before you buy, and the price is a one-time payment that never renews.

Buying Signed by Santa in December works: every moment that isn’t tied to a date – the personal video, letter reply, Nice List, voicemail and bedtime story – is ready right away, and advent doors for days that have already passed open immediately. Santa’s Christmas Eve video still arrives on December 24.

Yes. Santa’s live call lasts up to 5 minutes with the Christmas Pass and up to 10 minutes with the Family Pass. You schedule it from your North Pole page for any day up to December 24, and Santa rings a phone number you choose or joins in your browser. A grown-up stays with the child throughout.

On a Signed by Santa live call, an AI-voiced Santa talks with your child by name about the things you shared in the quiz, and a grown-up stays with the child for the whole call. Before every call, the parent confirms they’ll stay with the child. Santa rings a phone number you choose or joins in your browser.

Signed by Santa is made for children aged about 2 to 10 and older. The quiz asks for an age band – 2–3, 4–5, 6–7, 8–9 or 10+ – and Santa adapts what he says to that age, including the interests and proud moments the quiz offers.

Signed by Santa asks a parent or grandparent for the child’s first name and how to say it, an age band, up to 2 interests, a proud moment, an optional nudge and, if you like, their letter to Santa. The quiz never asks for a surname, date of birth, school or location.

Yes. In the Signed by Santa quiz you choose how Santa says your child’s name and can hear it first. If it still sounds wrong, open the personal video on your North Pole page and choose ‘Ask us to fix the pronunciation’, or change it in the child’s profile; new moments use the updated pronunciation.

Magic Stars are Signed by Santa’s credits for optional Magic Shop extras, such as another call from Santa, a new bedtime story or a Christmas morning call. The Christmas Pass includes 3 stars and the Family Pass 6. Stars never auto-renew, and unused stars can be refunded.

Sign in to Signed by Santa, open Account and choose ‘Delete my data’, or write to support. This removes your account, your children’s details and every video, letter and recording, and it can’t be undone. To remove just one child, open that child’s profile and remove their details there.